Service

Crew Familiarisation

We hand the boat to the people who run it: launch and recovery rehearsed in real conditions, handling and docking covered, and the maintenance routine set out so the tender is run safely and kept in warranty.

See how it runs
FocusThe crewwho run it
Launch drillRealconditions
OutcomeIn warrantyand confident

Engagement

How the engagement runs

  1. Boat and brief review

    We confirm the launch system, the handling characteristics, and the manufacturer's service requirements that keep the boat in warranty.

  2. Launch and recovery

    We run the launch and recovery sequence with the crew until it is routine, in the sea state they will actually work in.

  3. Handling and docking

    Close-quarters handling, guest embarkation, beach approaches, and night running, matched to how the boat will be used.

  4. Maintenance routine

    We set out the daily, weekly, and seasonal checks so the crew can keep records that protect both safety and resale value.

  5. Documentation

    A short, boat-specific handover pack the crew can actually use, rather than a shelf of manufacturer manuals.

Triggers

When to call us in

New boat handover

A tender arriving to a crew who have never launched it. The familiarisation protects the boat, the guests, and the warranty.

Crew change

A new captain or deck team inheriting a tender mid-programme with no structured handover from the last crew.

Unfamiliar launch system

A side-launch, stern garage, or davit the crew has not used, where the recovery sequence carries real risk if rushed.

After a refit

Changed systems or a new propulsion package the existing crew needs bringing up to speed on.

Background and detail

A tender is only as good as the crew running it, and most incidents happen in the launch and recovery sequence rather than under way. A boat that passed every sea trial can still be damaged on its first recovery if the deck team has never run the system in a seaway. Familiarisation closes that gap before it costs anything.

We start with the boat and the brief: the launch system, the handling characteristics, and the manufacturer's service requirements that keep the warranty intact. Then we rehearse launch and recovery with the crew until it is routine, in the conditions they will actually face, and cover close-quarters handling, guest embarkation, beach approaches, and night running as the use demands. The point is not a certificate; it is a deck team that can run the boat without thinking about it. For the formal licensing side, our guide to crew training and licensing sets out what is required.

The session ends with a short, boat-specific handover pack and a maintenance routine the crew can keep records against, which feeds straight into storage and maintenance management and protects resale value.

Where it sits

Crew familiarisation usually follows delivery and commissioning, and it is worth repeating after a refit that changes systems or after a crew change.

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Guides that feed this work

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Boats this engagement covers

Tenders →Chase Boats →

Adjacent

Other services

Delivery & Commissioning

Getting the boat onto the mothership and into service on day one.

See the engagement →

Refit Project Management

Refit project management for owners, captains, and project teams.

See the engagement →

Storage & Maintenance Management

Protecting the boat and its residual value between seasons.

See the engagement →

Talk to us

Brief us on a crew familiarisation.

Send the mothership, the programme, and the role you need filled. A response follows within 48 hours.